Refund & Cancellation Policy

This policy covers Relip memberships: the one-time setup fee and the monthly software subscription. Every member also signs a subscription agreement before paying. If anything on this page differs from your signed agreement, your signed agreement controls.

Setup Fee

The setup fee pays for onboarding, account setup, and the campaign and system buildout, which we begin right away. The setup fee is fully earned when paid and is nonrefundable. Once onboarding begins, there are no refunds, in full or in part.

Monthly Subscription

The monthly subscription, including any additional user seats, is billed in advance and is nonrefundable. There are no refunds or credits for partial months or unused features.

You may cancel your monthly subscription at any time with 30 days' written notice. Send it to your Customer Success Manager or to the email address below.

Setup Fee Installment Plan

If you chose to pay the setup fee to Relip in monthly installments, the full setup balance is owed whether or not you keep your subscription. If you cancel before the balance is paid, the remaining balance becomes due immediately.

Third-Party Pay-Later Financing

If you paid through a third-party pay-later or financing provider, you repay that provider under your agreement with them. Cancelling your Relip subscription does not cancel or reduce what you owe the provider. Any refund Relip does issue is returned through the original payment method or provider.

Other Purchases

Anything else bought from Relip follows the price and terms shown at the time of purchase.

Billing Questions

If you have a question about a charge, please contact your Customer Success Manager or email jordan@relip.co before disputing it with your bank or card issuer. Your signed agreement requires this, and most billing questions are resolved quickly.